Responding To Online Feedback
Every praise or critique of your service/product need not affect you. Consider the feedback as a whole. Average the responses. Good on you if the majority is positive - you’re doing things right ...let’s build on the momentum! If you’re being pummeled with negative feedback and reviews, appreciate the opportunity the “heads-up” has given you to adjust and rebound before it’s too late. Concern over someone with an agenda? Don’t be. An agenda doesn’t translate online - very few will be fooled by the postings of an agenda driven individual.





